Contact Us

At MAGZO, we are here to help with product questions, order inquiries, shipping information, returns, refunds, and policy-related support.

If you have any questions about our products, orders, or services, please contact us using the information below.

Customer Service

For order-related inquiries, product questions, shipping assistance, return requests, refund questions, or custom product confirmation, please contact our customer support team.

Email: seller@magzo.com
Phone: +86 13302982941

We typically respond to emails within 24 hours, excluding weekends and public holidays.

For custom-made products, MAGZO may contact customers by email to confirm product size, order details, delivery address, or other required information. Please check your email regularly after placing an order, including your inbox, spam folder, and promotions folder.

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM
Time Zone: Beijing Time, UTC+8

Saturday – Sunday: Closed

Please note that response times may be longer during weekends, public holidays, or peak order periods.

Business Information

Legal Entity Name: Beijing Beixisheng Trading Co., Ltd.

Business Address:
No. 2549, 2nd Floor, Commercial Area, Building 1,
Jianxiyuan Zhongli, Haidian District,
Beijing, China 100043

Customer Service Email: [seller@magzo.com](mailto:seller@magzo.com)
Customer Service Phone: +86 13302982941

Returns and Refunds

For return, exchange, or refund requests, please review our Return & Refund Policy before sending any item back.

Please do not ship any product to our business address without prior authorization. Returns must be approved by MAGZO first, and the applicable return address will be provided after approval.

Shipping Questions

For questions about shipping areas, production time, transit time, remote area surcharges, aluminum frame product delivery, or customs-related matters, please review our Shipping Policy or contact us before placing your order.

Privacy Questions

For questions about how MAGZO collects, uses, stores, or protects personal information, please review our Privacy Policy or contact us at seller@magzo.com.

Important Notice

Please make sure your email address, phone number, and shipping address are accurate when placing an order.

If there are any issues related to product size, custom order details, package dimensions, shipping restrictions, or delivery address information, MAGZO will contact you by email as soon as possible during order processing.

Failure to respond to confirmation emails in a timely manner may result in production, shipment, or delivery delays.

Last updated: 2026-06-03